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Refund Policy

Last updated: September 26, 2026

You may request a full refund within 14 days of your purchase, for any reason.

How to request a refund

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and Paddle issues all refunds. To request one:

  1. Go to paddle.net and use the "Contact us about an order" option, providing the email address you used at checkout and your order details; or
  2. Email us at braimsec.support@gmail.com with your order email and order number, and we will initiate the refund with Paddle on your behalf.

How refunds are issued

Approved refunds are issued to your original payment method. For card payments, the refund typically appears within 3 to 5 working days; for PayPal, within 48 hours. Timing after that depends on your bank or provider.

Free trials

Every plan starts with a 7-day free trial. If you cancel during the trial, you are not charged at all — no refund needed.

Cancellations

You can cancel your subscription at any time via the Paddle customer portal. Cancellation stops future billing; your access continues until the end of the current paid period. If you cancel within 14 days of a charge, the 14-day refund window above still applies to that charge.

Abuse

Refunds requested in bad faith or as part of payment fraud may be declined, and associated accounts may be suspended under our Terms of Service.

Questions

Contact braimsec.support@gmail.com — we answer refund questions within 2 business days.

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